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What You Do and Where You Work as a Medical Administrative Assistant

Published: September 29, 2021 | Updated: October 5, 2021

The healthcare industry offers lots of career opportunities even if you don’t want to be involved in direct patient care. In fact, the people who make sure patients get cared for are actually very important. One of those people is the Medical Administrative Assistant. Do you have what it takes to be one? You would need to keep the front office of a medical facility running smoothly so that the doctors, nurses, medical assistants, and other healthcare professionals could focus on treating patients. It’s a lot of responsibility and helps you help patients without being at their bedside or in an operating room.

What Does a Medical Administrative Assistant Do?

If you’ve ever called a doctor’s office to make an appointment or walked through the doors of a healthcare facility and was greeted by someone at the front desk, chances are you interacted with a Medical Administrative Assistant. In this role, you would perform a variety of duties to keep the office operating smoothly for both patients and physicians:

  • Answer phones and emails
  • Schedule patient appointments
  • Send appointment reminders
  • Assist patients as they fill out paperwork
  • Enter patient information into medical records
  • Submit insurance claims and process payments
  • Order office and medical supplies from vendors

If you want to work on the administrative side of health care, being a Medical Administrative Assistant might be a great career path to follow.

Where Do Medical Administrative Assistants Work?

  • Private Medical Practice: Here, you would perform a wide variety of duties since a doctor’s office or group practice has fewer hands-on deck than a hospital. Be prepared to multi-task, but you’ll probably have a more regular schedule than you might in a hospital.
  • Hospitals: Hospitals often need Medical Administrative Assistants for each department. Since hospitals hire more people in a wider variety of roles, your duties may be narrow in scope. Depending on what department you work in, you may handle a lot of emergencies, so the work could be fast paced. You may also work more irregular hours than you would in a private practice.
  • Clinic: A clinic typically specializes in a certain type of medical care such as orthopedics or pediatrics, so you can expect to see fewer emergencies and more appointment-based visits. This means you’ll rely heavily on your customer service skills in this setting as you’ll schedule a lot of appointments and assist patients when they come in. Clinics tend to keep regular business hours so your shift might be 8:00 – 5:00.


Are you ready to take on the role of an administrative assistant? At Charter College, we offer a Certificate in Medical Office Administrative Assistant that will provide you with specialized training with industry-standard medical office procedures. Call 888-200-9942 or fill out the form to learn more.