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What If I Need Help in My Online Courses?

Published: March 14, 2018

Online learning allows you to take the programs you want on a schedule that you can build around your busy life. And even though it may seem like you’re trading a personal experience for a bit of convenience, online learning doesn’t have to be impersonal. When you have questions or need help, there are resources available that to ensure that you get the most out of your eLearning experience.


Here are some options for when you need help in your online courses:

  1. Contact your instructor. Because you won’t sit in front of your teacher each week, answering questions and participating in discussions in real time, it can be harder for your instructor to recognize when you’re having trouble. That’s why it’s up to you to reach out and ask for help! Don’t wait until you’re really in over your head before asking questions. Keep up and keep in touch. The classes may be virtual, but there are actual human teachers behind them.
  1. Turn to your classmates. You may not sit next to your classmates in a physical classroom. You may not even be doing the same work at the same time, but your coursemates can often be a great resource when you’re stuck. You can post in the student portal to online discussions, or even exchange email addresses with other members of the course. Learning from your teachers and your peers can be a great component to an online education—if you’re willing to reach out and make it happen.
  1. Use your school’s library. If your school has an actual campus, check out its facilities and resources. But did you know that many schools have virtual libraries? Great ones even offer librarians who can assist you through the virtual library process. The information that you need just might be at your fingertips. And a bonus to a virtual library is that it’s open 24/7 and available whenever you need it.
  2. Turn to Google or YouTube. You can add to what you learn in your program by doing a quick Google search on the topics covered. Sometimes seeing a concept explained in a different way than it’s presented in your virtual classroom makes it easier to understand. And useful for so much more than viewing cute cat or music videos, YouTube is a powerful how-to resource. Your particular topic may not seem obvious for a video, but you’d be surprised by how helpful a video can be.
  3. Seek a tutor. If you continue to struggle with a course or you have ongoing questions, it might be time to get a tutor. Check with your school first, because it may offer academic advisors and tutors as part of your tuition. If that’s not an option for you, you may have to hire your own tutor. Your school may be able to offer suggestions for where to find a tutor. There are even online tutoring services you can look into.
  4. Contact your school’s IT support. If your online course challenges are technical and not related to the content, your school’s IT support department should be able to help you.


No matter what’s got you stuck in your online courses, remember that you aren’t alone and you probably aren’t even the first one to have your particular issue. To make it easier on yourself throughout your program, look into what resources the school offers to help online students before you even start. That way, when you need help, you already have a plan.


If you’re ready to expand your knowledge through online learning, consider a school that offers virtual support for its online programs: Charter College. We have online career-focused programs in Business, Healthcare, and Information Technology. Fill out the form to find out more now.