• HVAC technician at work


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This Is How to Provide Great HVAC Service

Published: April 4, 2018 | Updated: January 13, 2019

Every home and business has a heating system and many also have air conditioning, so HVAC (heating, ventilation and air-conditioning) jobs are all around you. But there is also a lot of competition for those jobs. That’s why it’s important to stand out in any way you can. Great service is one way to do that.


Here’s how to provide great HVAC service


Be Friendly, Polite, and Courteous

Your job requires you to go into businesses and homes, so you want customers to be comfortable with you being there. This means you should put them at ease with an all-around good attitude and professional behavior. Even if a project becomes frustrating, stay calm and focused. Be sure to be respectful of the home or business and clean up your workspace when you’re done.


Look Professional

Along with a friendly, helpful demeanor, a clean professional appearance can help set the right tone as you enter a customer’s space. Remember that you represent your company and yourself, so avoid clothing that’s baggy, dirty or ripped.


Be Knowledgeable

The more you know about a customer’s HVAC system and its issues and understand your customer’s needs, the better service you can provide. Stay on top of the latest industry trends, systems and energy efficiency news. This way, you will be able to provide the best plans and solutions to problems, explain a customer’s options to them, and answer any questions they have.


Clearly Communicate with Customers

If customers understand what you can do for them and know what to expect, they will be more likely to trust you, your skills, and your knowledge. Explain as much of your process and the customer’s options as possible and focus on doing it in a way that someone without your expertise will understand.


Give Quotes in Person

Customers may ask for quotes over the phone, but it’s not a good practice. The best way to give an accurate quote is to visit the worksite and get a feel for what you’ll need to do. Every job is different, so this is a way to let your customers know that you care about their project enough to create a thorough, custom estimate for them.


Be Transparent about Pricing

Your customers want to know what to expect in terms of what your work will cost. The more transparent you are, the better. Put numbers in writing and commit to them. Avoid any charges that customers weren’t clearly told to expect and explain what might cause costs to change along the way. Your customers will most likely respond better to any fluctuations in fees if they know they’re a possibility from the beginning and why additional costs might be necessary.

You may be expected to make visits to multiple customers each day. It’s important that you are organized and efficient with your time so that you can complete all the necessary tasks at a call and make it to the next one on time. Customers will likely also want to know how long a job will take and when to expect you at the worksite, so you will want to do your best to stick a planned schedule.


Do you think you have the knack for providing great service in the HVAC industry? If so, then contact Charter College today to learn about our training program that will teach you the skills you need to handle installation, maintenance, and repair of HVAC systems.