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How Do I Become an Essential Healthcare Worker?

The term “essential healthcare worker” has been used a lot lately, but which healthcare workers are considered essential? Doctors and nurses certainly are, but did you know that medical assistants and medical office administrative assistants are also considered essential? If you’ve ever wondered how you might be able to work on the frontlines as a healthcare worker, here’s what you need to know:

Who Is an Considered Essential Worker?

Many workers in the healthcare industry have been classified as essential employees during the pandemic. And they’re not just doctors and nurses. According to guidelines issued by the government, there are some others who are considered essential including:

  • Workers required for effective clinical, support service, and administrative operations at healthcare facilities
  • Workers who manage health plans, billing, and health-related information
  • Workers who staff pharmacies
  • Inpatient and outpatient care workers
  • Hospital and home care workers

What Does It Take to Become an Essential Healthcare Worker?

Whether you are interested in a career as a Medical Assistant, where you’ll provide direct patient care, or as a Medical Office Administrative Assistant, where you’ll work behind the scenes, it takes certain traits. Here are a few:

  • Communication—When you schedule patients’ appointments or relay important health and safety procedures, you need to have good communication skills. It also helps to have an outgoing personality because you’ll deal with many people each day.
  • Compassion—This is one of the most important personality traits to have in the healthcare industry. Compassion is required on the frontlines as well as in the office. You’ll deal with concerned and anxious patients and your reassurance can help ease their worries.
  • Dependability—During a time of crisis, stress will run high, and the workload will increase. Your team will need to know that they can count on you when the going gets tough.
  • Attention to detail—There is no room for error when you deal with people’s health. That’s why it’s important for all healthcare workers to have great attention to detail. You never know when a small cough could be a symptom of a larger problem.


If you have the right traits, the next step is to acquire the skills you will need for an essential career. At Charter College, we offer certificate programs where you can train to become a Medical Assistant or a Medical Office Administrative Assistant. We’ll teach out about basic anatomy and physiology, diagnostic and clinical procedures, and the rules and regulations that are specific to the healthcare industry.

What do you think, do you have what it takes for an essential career? To learn more, call 888-200-9942. Or, visit one of our campus locations in Alaska, California, New Mexico, Montana or Washington.